Accelerating Time to Competence of Customer Service Representatives – Part 2

Part 2 of 2: Continuous Learning and Performance Support  In the first article of this 2-part series, I wrote about the importance of employee engagement as a way of getting the most out of customer service representatives, and getting them up to speed as quickly as possible.  In part 2 below, I examine what a

Time to Competence : Tips to Get Your New Employees Up to Speed

Time to competence rates in training scenarios are something that are very delicate and also must be watched closely. It is the measure of time spent converting an untrained individual or group to an one capable of applying the subject matter practically in the workplace with confidence. Obviously, in most cases, time to competence rates will