Employee management training is a whole different ballgame from employee training for job performance. We all realize that by its very nature, this discipline is much more predictable in what the training needs will be, because management is all about leadership, decision making, change management, and logistical skills, as well as a solid grasp of sociology and psychology.
When you’re managing a process, you’re working with a specific discipline, which means that a training experience for those is going to be very specific to them. But, with employee management training, you’re dealing with the basic idea of a business organization, and with the human animal, and that’s something a lot of people have something to say about.
A return to the classroom
The first thing with this kind of training is that a little bit of the old fashioned classroom mentality is permissible in the form of lectures and group forum of discussion with management training. These individuals are patient, and will have to endure meetings with single individuals holding the floor, so they’re forgiving of it.
Still, don’t abuse this, and consider working with an LMS to make this less problematic for scheduling and the like.
Cross training to work with customers
Now, the next thing with this kind of training is that you’re learning to work with people. Internal customers, basically. Now, this means that some cross training with customer service and support is actually going to fill a lot of the same gaps.
Dealing with distraught, difficult or demanding customers is going to be a lot like dealing with subordinates (especially ones with a special skill) with the same kinds of human duress.
Now, along with this, you’ll want to use social game activities that are also often used by customer service among others, which can train them on social interaction, and how to overcome awkward social conditions and exchanges as well.
However, leadership is something that cannot always be taught directly. Experience is the only way to cultivate the skill of diplomat, politician, and friend to those below you. So, to do this, you need to set up simple training projects in which leadership role is filled by the trainees taking turns at it.
This will cultivate the ability to be in authority and wear it well, and to deal with people with authority and amicability at the same time.
Now, you’ll want to take on an additional training phase for management, where the trainees sit in with established management, and observe. This is important to experience, and it’s the only definite experience they can get in this field.
So employee management training is a difficult field, but at least, no matter who you are, you know what you’re up against and how to teach people for this field. It’s important to be sure you get this right, because if handled poorly, your management is going to … well … mismanage things. I’ve seen management training be the downfall of otherwise outstanding companies and organizations. It’s unfortunate, and it’s the duty of us all to ensure that we focus on and properly train management and humanities to those who will be in charge of infrastructure in the times to come. Consider using the best Knowledge management tools in order to get better results.