Employee Training and DevelopmentTraining Station
 

How to Train Customer Service Agents Right and Help Efficiency

A key challenge facing customer service managers is as follows: how can you ensure that your central body for customer care, the contact center, is equipped with well-trained agents and the most effective technology to be efficient and proficient in resolving customer questions? In the high pressure environment of a contact center, although more time is […]

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4 Management Development Training Methods to Know

It’s no secret that managers play a crucial role in any business so having a strong management development training program is essential. The managers are the glue that hold everything together. Having an efficient manager with excellent human resources skills and healthy interpersonal relationships to all involved can make or break a business. It is […]

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9 Recurring Nightmares of Every Training Manager

Want to AVOID these 9 training nightmares? Read them below!  Want a free training white paper? It includes all my personal success secrets and tips. Claim it by Filling in your details here:

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The Complete Organizational Skills Training Guide

Having a proper organizational skills training can help to teach the employees to use their time more professionally. Also, through it, the overall workflow of the organization would be improved. As usual, employees that have good organizational skills will be expected to be excellent in their professional and personal life. One of the things that […]

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Training 2015 Conference: Here We Come!

Training Magazine’s 38th annual Training 2015 Conference and Expo is taking place next week in Atlanta, GA! We’ll be demonstrating at Booth #602. If you are at the conference or in the Atlanta area, and would like to meet with us, please email me at: jason.si@walkme.com.   You can also email me if you wish […]

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3 Killer Tips for Cross Training Employees

Cross training employees is a practical measure for any growing company, because it helps to expand the skills and capabilities of its personnel. This form of training is usually aimed at employees who were originally hired to carry out only one or two job functions, and possess a very limited set of skills in comparison […]

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KEY QUESTIONS FOR PLANNING YOUR TRAINING STRATEGY

* This article is part of a whitepaper called “Closing the Gap From Training to Proficiency.” LEARNING DIVERSITY Question: How do we ensure that employees properly apply what they have learned during training sessions? The answer to this question begins with the realization that learning differs from individual to individual, as each person absorbs and retains […]

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Managing Employee Training Costs

Studying employee training costs is one of the most important considerations when putting together an employee training program. Not only are such costs necessary for maintaining the viability of personnel training, studying them also helps executives and managers appreciate what sort of goals and rewards they can expect from such investments. However, because of the […]

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Distance Learning – Pros and Cons

There are many distance learning pros and cons and they can make a big impact in your organization’s learning strategies. Like all the other methods used for corporate learning, it’s important to keep in mind that distance learning is only suitable for certain types of personnel. So in order to make the most out of […]

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Training Up: Why Executives Need to Be Trained Too

For quite some time, executive training was in steady decline. Since the 2008’s recession, training budgets were cut significantly and executive education was not considered high priority. Now, however, executive education is on the rebound. So much so that business schools are dedicating significant time and resources to executive engagement. The movement to see leadership […]

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