GP Strategies to Provide Learning Services to HSBC

Global performance improvement solutions provider GP Strategies Corporation recently announced that it has been selected by HSBC as its Managed Services Integrator to provide global learning services. Under the multi-year agreement, GP Strategies expects to support HSBC’s learning function transition to a more flexible and commercial operating model. As a strategic partner, GP Strategies will help

How Managers Can Get the Most From New Customer Service Representatives

Part 1 of 2: The Importance of Engaging Customer Service Employees All companies want enthusiastic and committed employees, and for a good reason. There is a close connection between employee engagement and the financial performance of the company. For example, a study released in 2011 (by Aon Hewitt), showed that the performance of global equity

Post-Training Activities to Help Retain Employee Engagement

This is a guestpost by David Zahn is the President of ZAHN Consulting, LLC, the third and final article in a 3-part series which looks at the connection between training and employee engagement.  For the previous articles, please read The Importance of “Pre-Training Event” Activities in Gaining Employee Engagement and How to Engage Employees Within the Training Event. Post-Training

Asking the Right Questions about Your Training Strategy

In both planning your employee training strategy and evaluating it after, sometimes asking the right questions represent the best guide you can have in creating the right strategy. Only by seeking to discover the real results of training and which are the areas which can be improved, a senior leader can take the business’s profitability

Some L&D Articles / Blog Posts That You Might Have Missed This Week

Hey everyone. Happy holidays to those who have are celebrating now, and happy weekend to everyone! As usual, I’ve got you covered with some of the L&D articles and blog posts that you may have missed. With that said, here are 4 articles from this week: Modernizing the L&D Function: From Learning Gatekeeper to Learning

Culture Shot – The Importance of Learning Culture in Successful Employee Development

Albert Einstein once famously said: “Life is like riding a bicycle.  To keep your balance, you must keep moving.” Learning is a continuous process and its importance to businesses today cannot be disputed. The voices arguing against the need for continuous learning are decreasing all the time. Training is not seen by most organizations simply

How to Engage Employees within the Training Event

This is a guestpost by David Zahn is the President of ZAHN Consulting, LLC, the second in a 3-part series.  For the previous article, please read The Importance of Pre-Training Event” Activities in Gaining Employee Engagement. How to Engage Employees within the Training Event On any given day, across numerous company conference rooms, hotel meeting spaces, and