April Fool’s Day: The Things That Drive Any Training Manager CRAZY!

On this April Fool’s Day, I thought it’d be best to turn some of the most annoying reoccurring experiences that any training manager goes through into amusing GIFs.  From the infamous “I know we learned it, but I forgot” to when you realize you just spent 70% of the training time teaching how to operate

Top 7 Tools to Boost Your Internal Training In 2015

Without proper training, even the most talented employees are left to discover efficient work tactics and processes on their own – and this can cost organizations a lot of time and money. Putting a formal internal training program in place can help increase productivity and free up a manager’s time. However, in recent years, classroom

Spend More on Training and Make More Overall

More learning & development managers are coming to realize the huge benefits of investing more on training their employees. Training is worth the investment, especially for new employees who need to get oriented in today’s competitive business environment. Getting off on the right foot is paramount, especially in large organizations where employees have to follow

WalkMe at Learning Solutions 2015

The Learning Solutions 2015 conference and expo, taking place March 25-27 in Orlando, is one of the top conferences of the year for professionals responsible for designing, strategizing, implementing and monitoring employee training. Leading companies, learning technology vendors and the top thought leaders all “converge” in one place. Some of the topics to be examined in depth

How to Train Customer Service Agents Right and Help Efficiency

A key challenge facing customer service managers is as follows: how can you ensure that your central body for customer care, the contact center, is equipped with well-trained agents and the most effective technology to be efficient and proficient in resolving customer questions? In the high pressure environment of a contact center, although more time is

4 Management Development Training Methods to Know

It’s no secret that managers play a crucial role in any business so having a strong management development training program is essential. The managers are the glue that hold everything together. Having an efficient manager with excellent human resources skills and healthy interpersonal relationships to all involved can make or break a business. It is