How Managers Can Get the Most From New Customer Service Representatives

Posted by Jason Silberman on Posted in Employee Training
Part 1 of 2: The Importance of Engaging Customer Service Employees All companies want enthusiastic and committed employees, and for a good reason. There is a close connection between employee engagement and the financial performance of the company. For example, a study released in 2011 (by Aon Hewitt), showed that the performance of global equity…
Post-Training Activities to Help Retain Employee Engagement

Post-Training Activities to Help Retain Employee Engagement

Posted by Jason Silberman on Posted in Employee Engagement
This is a guestpost by David Zahn is the President of ZAHN Consulting, LLC, the third and final article in a 3-part series which looks at the connection between training and employee engagement.  For the previous articles, please read The Importance of “Pre-Training Event” Activities in Gaining Employee Engagement and How to Engage Employees Within the Training Event. Post-Training…
Asking the Right Questions about Your Training Strategy

Asking the Right Questions about Your Training Strategy

Posted by Jason Silberman on Posted in Employee Training
In both planning your employee training strategy and evaluating it after, sometimes asking the right questions represent the best guide you can have in creating the right strategy. Only by seeking to discover the real results of training and which are the areas which can be improved, a senior leader can take the business’s profitability…
Some L&D Articles / Blog Posts That You Might Have Missed This Week

Some L&D Articles / Blog Posts That You Might Have Missed This Week

Posted by Jason Silberman on Posted in Learning and Development
Hey everyone. Happy holidays to those who have are celebrating now, and happy weekend to everyone! As usual, I’ve got you covered with some of the L&D articles and blog posts that you may have missed. With that said, here are 4 articles from this week: Modernizing the L&D Function: From Learning Gatekeeper to Learning…

Culture Shot – The Importance of Learning Culture in Successful Employee Development

Posted by Jason Silberman on Posted in Employee Training
Albert Einstein once famously said: “Life is like riding a bicycle.  To keep your balance, you must keep moving.” Learning is a continuous process and its importance to businesses today cannot be disputed. The voices arguing against the need for continuous learning are decreasing all the time. Training is not seen by most organizations simply…
How to Engage Employees within the Training Event

How to Engage Employees within the Training Event

Posted by Jason Silberman on Posted in Employee Engagement
This is a guestpost by David Zahn is the President of ZAHN Consulting, LLC, the second in a 3-part series.  For the previous article, please read The Importance of Pre-Training Event” Activities in Gaining Employee Engagement. How to Engage Employees within the Training Event On any given day, across numerous company conference rooms, hotel meeting spaces, and…
Utilizing Gamification in Making Training More Engaging

Utilizing Gamification in Making Training More Engaging

Posted by Jason Silberman on Posted in Gamification
A strategy that is gaining increasing adoption recently – in training and in many other fields – is gamification. This concept has been broadly applied into several domains already, including websites’ design, and it is expected to change the employee training environment as we know it. For previous posts on gamification, click here.   What…