Continuous learning is the best strategy when it comes to ensuring that employees are as competent and effective as they can be. A continuous learning strategy means that a trainer sees learning as longer term process. Earlier training sessions are complimented and enhanced by continued skill building exercises. It also aids in superior performance when…

Customer service training activities usually refer to activities that can be performed in a social setting. Examples include games, improv, discussions and all sorts of training enhancement activities that don’t pertain directly to the traditional “classes” that are involved in corporate settings. A lot of people overlook new or out-of-the-box customer service training activities. Why?…

While this blog generally focuses on issues relating to employee training, looking at how to best bridge the gap between training and performance proficiency. I’d like to talk a bit about the “beyond training” big picture.  There is of course always a healthy discussion of training costs, as well as how to best determine the…