How Effective Employee Training Can Best React to New Software Onboarding

Posted by Jason Silberman on Posted in Workplace Training
Within organizations, a big challenge faced by managers is the need for workers to familiarize themselves with employee training tracking software they have never used before. This most commonly affects new employees to the company, as this is often the first time they are asked to navigate through the company’s intranet, enterprise software program and…

Some L&D Articles / Blog Posts That You Might Have Missed This Week

Posted by Jason Silberman on Posted in Learning and Development
Hope you’ve all had a good week.  A trainer told me recently something profound.  She said, “It only takes a single moment to understand a full day’s work.”  Sometimes all it takes is a moment of clarity in life, either in our professional lives or in our personal lives, to see through all the cloudiness…

Interaction Associates Introduces Timely Program for Developing Global Leaders

Posted by Jason Silberman on Posted in company news
Interaction Associates announced that is the choice of a global high-technology company to deliver a specialized executive education program designed to develop the company’s worldwide women leaders. Interaction Associates – a leading innovator of workplace methods that develop leaders, build trust, and deepen collaboration to help drive business results, –  has a unique and powerful perspective on developing women leaders.…

Asking the Right Questions about Your Training Strategy

Posted by Jason Silberman on Posted in Employee Training
Both during planning your employee training strategy and evaluating it after, sometimes asking the right questions are one of the most effective tools you can have in creating the right strategy. Only by seeking to discover the real results of training and which are the areas that can be improved, can a senior leader take…

Accelerating Time to Competence of Customer Service Representatives – Part 2

Posted by Jason Silberman on Posted in Organizational Learning
Part 2 of 2: Continuous Learning and Performance Support  In the first article of this 2-part series, I wrote about the importance of employee engagement as a way of getting the most out of customer service representatives, and getting them up to speed as quickly as possible.  In part 2 below, I examine what a…

Interview with Paul Terlemezian

Posted by Jason Silberman on Posted in Interviews
Having a blog allows me the opportunity to periodically interview some learning professionals who can share some real and genuine insight from their years of experience.  It’s an opportunity for me to be able to engage on some of the biggest issues in L&D these days, and to learn from them as well. With that…