Categories: Employee Training

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WalkMe Employee Training Tracker

Posted by Jason Silberman on Posted in Employee Training
Online training is becoming an increasingly important facet of digital technology in the new millennium. Starting with the dawn of computers in the 1960s, and prevailing to this day, computer-enhanced training and education was merely a dream of the future. Now, modern technology has the ability to –not only train – but to  track  employee…

Asking the Right Questions about Your Training Strategy

Posted by Jason Silberman on Posted in Employee Training
Both during planning your employee training strategy and evaluating it after, sometimes asking the right questions are one of the most effective tools you can have in creating the right strategy. Only by seeking to discover the real results of training and which are the areas that can be improved, can a senior leader take…

How Managers Can Get the Most From New Customer Service Representatives

Posted by Jason Silberman on Posted in Employee Training
Part 1 of 2: The Importance of Engaging Customer Service Employees All companies want enthusiastic and committed employees, and for a good reason. There is a close connection between employee engagement and the financial performance of the company. For example, a study released in 2011 (by Aon Hewitt), showed that the performance of global equity…

Asking the Right Questions about Your Training Strategy

Posted by Jason Silberman on Posted in Employee Training
In both planning your employee training strategy and evaluating it after, sometimes asking the right questions represent the best guide you can have in creating the right strategy. Only by seeking to discover the real results of training and which are the areas which can be improved, a senior leader can take the business’s profitability…

Culture Shot – The Importance of Learning Culture in Successful Employee Development

Posted by Jason Silberman on Posted in Employee Training
Albert Einstein once famously said: “Life is like riding a bicycle.  To keep your balance, you must keep moving.” Learning is a continuous process and its importance to businesses today cannot be disputed. The voices arguing against the need for continuous learning are decreasing all the time. Training is not seen by most organizations simply…

Tune in on Twitter later today for CMSWire’s March Tweet Jam on Employee Engagement!

Posted by Jason Silberman on Posted in Employee Training
Hi Training Station readers!  Just wanted to let you know that later today, at 1:00 PM EDT / 10:00 AM PDT, I will be part of a panel for a discussion on Twitter on the topic of employee engagement. The ‘Tweet Jam’, organized by CMSWire -a popular web magazine about issues related to Customer Experience Management,…

Don’t Overwhelm Employees During Training Sessions

Posted by Jason Silberman on Posted in Employee Training
A great opinion article by Tony Schwartz was published Saturday in the New York Times.  Schwartz, chief executive officer of The Energy Project and the author, most recently, of “Be Excellent at Anything”, came with a message of QUALITY over QUANTITY in terms of worker productivity.  In other words, from both the employee and supervisor perspective, allowing workers to…