This Week’s Best in Training News

Posted by Jason Silberman on Posted in Learning and Development
In this article we look at training the distracted modern worker, how to encourage willing compliance training, and we also examine the role of motivation in the employee training environment.  1. Training a Plugged-In, Distracted Workforce: What Modern Learners Want & How to Deliver Carol Leaman considers just how to connect with modern learners in this…

How to Train Customer Service Agents Right and Help Efficiency

Posted by Jason Silberman on Posted in Employee Training
A key challenge facing customer service managers is as follows: how can you ensure that your central body for customer care, the contact center, is equipped with well-trained agents and the most effective technology to be efficient and proficient in resolving customer questions? In the high pressure environment of a contact center, although more time is…

This Week in Training

Posted by Jason Silberman on Posted in Learning and Development
In this week’s best in Training, we look at just how the best teams function. From locating social trends affecting learning, to the dynamics of teams and intelligence, we’re sure that this week’s best will give you a boost. 1. Why Some Teams Are Smarter Than Others In this article by Wooley, Malone and Chabris, they…

4 Management Development Training Methods to Know

Posted by Jason Silberman on Posted in Employee Training
It’s no secret that managers play a crucial role in any business so having a strong management development training program is essential. The managers are the glue that hold everything together. Having an efficient manager with excellent human resources skills and healthy interpersonal relationships to all involved can make or break a business. It is…

The Complete Organizational Skills Training Guide

Posted by Jason Silberman on Posted in Employee Training, Organizational Development
Having a proper organizational skills training can help to teach the employees to use their time more professionally. Also, through it, the overall workflow of the organization would be improved. As usual, employees that have good organizational skills will be expected to be excellent in their professional and personal life. One of the things that…