Training Station

Staff Performance Appraisal Tips

Posted by Jason Silberman on September 6, 2013April 22, 2014 Posted in Employee Performance

Nobody looks forward to staff performance appraisal; especially not the staff. Human nature isn’t conducive to judgment, and good leaders don’t inherently like judging people, either. Nonetheless, in a business atmosphere, there’s no getting around this necessity. When it comes time to perform these appraisals, you want it to go as smooth as possible. So,…

In Case You Missed Them, Here are Some L&D Articles Highlights

Posted by Jason Silberman on September 2, 2013August 6, 2015 Posted in Learning and Development

Happy Labor Day to our American readers, and hope it’s a good one. To all of us, happy September! Here are some learning & development articles and blog posts that you might have missed. If you did, you should read them, as they’re insightful and informative. Building a culture of continuous learning – Charles Jennings…

Customer Service Training Activities

Posted by Jason Silberman on August 30, 2013June 8, 2015 Posted in Employee Training

Customer service training activities usually refer to activities that can be performed in a social setting. Examples include games, improv, discussions and all sorts of training enhancement activities that don’t pertain directly to the traditional “classes” that are involved in corporate settings. A lot of people overlook new or out-of-the-box customer service training activities. Why?…

Guest Post: Motivating Employees to Learn

Posted by Jason Silberman on August 29, 2013March 22, 2021 Posted in Gamification

This is a guest post by Rajat Paharia, founder and Chief Product Officer at Bunchball. Motivating Employees to Learn There are born learners – people who consume your materials with zeal simply because they enjoy learning new things. Then there’s the other 98 percent of your workforce. Despite all your efforts to design materials…

The Punishing Cost Of IT Support

Posted by Jason Silberman on August 29, 2013April 22, 2014 Posted in Employee Training

While this blog generally focuses on issues relating to employee training, looking at how to best bridge the gap between training and performance proficiency. I’d like to talk a bit about the “beyond training” big picture. There is of course always a healthy discussion of training costs, as well as how to best determine the…

How to Best Manage Underperformance

Posted by Jason Silberman on August 28, 2013June 29, 2015 Posted in Employee Performance

Now and then, people can disappoint. Remember, to err is human. This means that although you may have a stellar staff and a team of employees who pride themselves in their good, hard work ethic – they may actually be underperforming. Underperformance is not always a result of laziness, incompetence or individual shortcomings. In fact,…

Infographic: The Future of Learning is About Personalization

Posted by Jason Silberman on August 27, 2013August 6, 2015 Posted in Organizational Learning

Ever wonder about what the future holds? No, I’m not talking about science fiction or some sort of religious prophecy. KnowledgeWorks, a foundation that provides innovative tools, training and assistance to school leaders, teachers and community stakeholders, recently released the following infographic on the future of learning. The inforgraphic, which can be…

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